Shipping costs are non-refundable. I ordered a 7' 4" Typhoon Pool slide from Doheny's and needed a left turn in Sandstone color. Most of the holes did not match up and had to be re-drilled. 
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Impossible to get through on phones, Emails were not ever sent to inbox given for return of 2 items. When we received it, it had a tiny crack that would leak. Here are 8 tips for writing great reviews. Free Next Day Delivery on 1000's of Items. Details: Doheny's Makes Balancing Your Pool Water Easy! We use dedicated people and clever technology to safeguard our platform. If you receive a refund, the cost of return shipping will be deducted from your refund. 
So far, very pleased. If you need to exchange it for the same item, send us an email atinfo@discovermystore.com and send your item to return address. For pools using unstabilized chlorine sanitizers: For new or recently refilled pools, add 2 lbs. Don't get fooled when they say free shipping because they call it freight and charge you a freight charge to deliver it to you.I found the same slide from a dealer in LA for $500 cheaper but it was a right turn. 
Do NOT request a return after 30 days as this is strictly against our return policy.- Defects or damaged items must be reported within 48 hours of delivery.- In general, we will provide a shipping label to you for you to send the item back.- If the item is returned because of the price, or the buyer simply does not want the item, or the items packaging is used ( i.e. - DO NOT use the return shipping label on the box. We dont guarantee that we will receive your returned item. 
With over 55 years of experience, Doheny's guarantees low prices and has free shipping nationwide every day. Shopped local for quick replacement and wasnt available or it was extra money to get it fast. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. TY. Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 
They emailed the shipping label and after Fedex scanned the shipping label they shipped the new out to me even before they received the old one back.Great Customer Service!! 
In the Swimming Pool Supply Store category. 
My guys did bolt it to the concrete which seems to work.The slide is a lot of fun. The directions are a little complicated. 
We will also notify you of the approval or rejection of your refund. Thanks! 
We were very happy Love the ladder, Well concerning I ordered an item in early June and it's still not here I would say that the service stinks. 
Returns Our policy lasts 30 days. 
It must also be in the original packaging. I hired two guys and it took 4 hours. Once the returned item is received, a gift certificate will be mailed to you. There are certain situations where only partial refunds are granted (if applicable) - Book with obvious signs of use - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
Our team remains committed to helping you. Periodically test your pool water using a cyanuric acid test. Arrived timely and a great quality pool cover. So I called Doheny's Pool and they replaced it. We love our Dolphin cleaner and has made our pool a more pleasant experience! Looking for Local Swimming Pool and Spa Maintenance Pros? Still waiting on my test strips over a week now. Gifts If the item was marked as a gift when purchased and shipped directly to you, youll receive a gift credit for the value of your return. 
Not pleased, Even though we waited for our order. 
Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items To complete your return, we require a receipt or proof of purchase. Helps Protect Your Chlorine From Dissipation By The Sun. We purchased the wrong pool cleaner. Thank you. Great product,great price,free shipping.What more could I ask for? - Returns are generally accepted within 30 DAYS of receiving the item. Anyone can write a Trustpilot review. Website is easy to use with a great variety of items. All reviews are published without moderation. Next, contact your bank. 
$440.00 extra for freight plus tax. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. AAAAA. I guess if you put these together all the time and have special tools maybe. Late or missing refunds (if applicable) If you havent received a refund yet, first check your bank account again. It is a little difficult for a tall person at the top of the slide to get your legs in front of you because the handrails are so low.I like the way the water attaches to the pool and the turn on water switch is easy to use. If the item wasnt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 
Doheny's Pool Supplies Fast is your trusted source for discount swimming pool and spa supplies. - All returns are subject to a 20% restocking fee at the sole discretion of the seller.- Don't send the return to the address on the automatically-generated shipping label. 2022 Trustpilot A/S. To be eligible for a return, your item must be unused and in the same condition that you received it. 
I help keep the pool clear. Our pool stabilizer & conditioner dissolves quickly to protect your pool water by preventing the loss of chlorine from the sun. They stand behind what they sell, What else can you ask for! Exchanges (if applicable) We only replace items if they are defective or damaged. 
Please do not send your purchase back to the manufacturer. Pool Stabilizer per 5,000 gallons of water. She sent me an RMA if needed and shipped the correct robot. Follow the instructions printed on the package carefully for the best results. Couldnt find stabilizer anywhere and Dohenys had a huge bucket for a great price. Shipping To return your product, you should email us first You will be responsible for paying for your own shipping costs for returning your item. 
We will attach a valid return label in a message to you. Companies can ask for reviews via automatic invitations. I realize its not your fault, but we still have not received the pool cover reel that we ordered well over a month ago..so I can't review. I plan on ordering more. I'm happy! Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. All major brands are in-stock. Contact us through a direct message if you need to return an item, please.- Reach out if you have any questions as we are always here to help assist you. I keep getting emails it's delayed it's delayed, by the time I get it I won't need it for my pool and my pool will be closed we'll think seriously before I order from them again, We ordered a new pump for our pool. Price was 2915.99. They offered free shipping.I was told there is a resin shortage and I couldn't find the left turn anywhere else. - Contact us/send us a message stating you would like to return the item. It never arrived even though they called and said it would be here. We will respond within 24-48 hours with a return shipping label to use. Installed and all is back to normal. I still would like to return them. A 40-60 ppm pool stabilizer level will help increase chlorine efficiency and reduce chlorine usage. Make your pool perfect with pool equipment and supplies from Doheny's. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 
There is often some processing time before a refund is posted. 
Never mix pool stabilizer and conditioner with anything but water. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
If 30 days have gone by since your purchase, unfortunately we cant offer you a refund or exchange. If a pool stabilizer & conditioner has been used in the past, use a cyanuric acid test kit to determine how much is present in the water, and then add enough stabilizer to reach 50 ppm of stabilizer. Whether you're a new pool or spa owner or you've been enjoying yours for years, we have the best selection of premium pool and spa maintenance supplies, chemicals, testing equipment, cleaners, and more. Then contact your credit card company, it may take some time before your refund is officially posted. JAE. I called them back and they delivered it the next day. NOT NEW) the cost of the return will be the sole responsibility of the buyer as perDiscoverMyStore policy. Got it next day from Dohenys without extra cost and was exactly what I ordered. Doheny's had it in stock so I paid about $1000 more.It was shipped right away and I was given a arrival date. Shipping was fast and the product is great. Our volume discounts guarantee the absolute lowest prices on all of our products. Regular use of Pool Stabilizer will gradually increase the stabilizer level during the season. Kept me updated on my order. For pools using stabilized chlorine sanitizer: For new or recently refilled chlorine pools, add 1 lb. My unground pool pump failed in the heat of summer. 
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