https://qroo.gob.mx/sesa/nuevo-coronavirus-covid-19, https://www.guestassist.mx/portal/en/Covid-19.php, https://www.travelandleisure.com/travel-news/visiting-cancun-mexico-coronavirus. You may not take food and drinks onto the beach. Masks are mandatory and groups of up to five people are permitted. 
The Thomas More Travel desk is open from 9 a.m. to 5 p.m. at The Royal Sands, The Royal Islander, The Royal Haciendas, and at The Royal Cancun for tour information and reservations. Theme nights: Mexican Night on Monday (live music with a Mexican quartet), Italian Seafood Night (live saxophone) on Tuesday and Prime Rib Night on Thursday (live guitar music). Travelers bound for Canada who receive a negative test result and are authorized to enter Canada must still complete the full, mandatory 14-day quarantine. The online shopping service is also available with villa delivery service from 8 a.m. to 8 p.m. Open from 9 a.m. to 5 p.m. at The Royal Sands and The Royal Cancun. The Royal Resorts app offers members and guests contactless solutions for check-in and checkout. Results are available in 24 hours. Public beaches are open with social distancing rules at also at 60 percent capacity. We would like to give you the following information regarding the ongoing COVID-19 pandemic in our area. This policy is valid until July 17, 2021. The colors are red, orange, yellow and green from highest to lowest and they are applied according to the evolution of the pandemic. If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests. You will receive an email from the laboratory confirming the day and time. Orange light:Non-essential economic activities are now permitted to open at 30 percent capacity. You will receive an email from the laboratory, as soon as possible, confirming the day and time of your appointment. Royal Care Standard policy and the instructions issued by the health authorities. For members whose travel plans are disrupted within 30 days of the interval/week owned please visit www.ExchangeMyVacation.comfor updates under COVID-19 Program Availability or call Interval Servicing for options. The number of visitors permitted per day has been reduced and masks are mandatory. concern spreading shark expo Your test results must be dated within 72 hours of your departure. The new Asian restaurant at The Royal Haciendas is open for Japanese, Chinese, Korean and Thai cuisine! There is also a map showing city neighborhoods where clusters of cases have been detected through contact tracing and testing. Reservations are required see previous question for details. We have a system in place to redistribute within our resorts when projections show higher possible occupancy. The most recent figures published by the Mexican Ministry of Health (daily technical bulletin) are from December 14 when there were 314 active cases in the state; this refers to patients with symptoms who subsequently tested positive for the virus in the 14 days before the cutoff date. You can also scan QR codes in your room, in our restaurants and elsewhere in the resort to find a wealth of digital information including: For further information about the hygiene standards and procedures, please visit the Royal Care Standard website. You will receive your test results from the laboratory via email. This policy has been extended until January 1, 2022 (week 52). Fines may be given for not wearing a mask and if the fine is not paid the offender may face detention for 36 hours. Number of guests permitted: 10 at The Royal Sands in the cardio and weights area and six guests in the stretching room and 8 at The Royal Haciendas. Daily Sunset Happy Hour 6 p.m. to 8 p.m. Sunday Brunch served from 8 a.m. to 2 p.m. Breakfast is served in La Palapa del Sol. Yes, all air passengers traveling to the US, regardless of vaccination status, are required to provide a negative COVID-19 test result or documentation of recovery. If you will not be traveling as scheduled, Royal Resorts has the following options to help you: For Royal Resorts Members with fixed weeks 2021. Steak Night on Tuesday, Prime Rib Night on Wednesday and Saturday; Lobster Night on Friday. We will do our best to accommodate your needs so that you can still enjoy a wonderful vacation in any of our destinations. Changes to existing exchange reservations are subject to the full exchange fee of US$199. At Royal Resorts, all our staff wear face masks and we ask that all our members and guests use them too when indoors and in busy public areas of our resorts. Masks should be worn when entering restaurants and bars and until you are seated and the waiter brings your drinks and food. Yes, the COVID-19 viral antigen nasal swab test required by the United States and PCR tests are available at Royal Resorts in Cancun, The Royal Haciendas, and Grand Residences. click here to make a reservation for your COVID-19 test at the resort. Yes, appointments are required for testing at least 24 hours in advance. Pacos Tacos restaurant is closed until further notice, however guests may order from the Pacos Tacos menu at Cayo Largo Restaurant. The State Health Department (SESA) is issuing daily COVID-19 bulletins with detailed statistics of the virus. Test results within 24 hours. El Conquistador is open from 5:30 to 11 p.m. (closed Saturday). Visit RoyalCareStandard.com to learn more about enhanced health and safety measures. Information for US travelers and antigen testing, The Centers for Disease Control and Prevention (CDC) requires a negative COVID-19 test for passengers flying into the United States. Open daily for dinner from 5 p.m. to 10:30 p.m. Our popular lagoonside seafood restaurant is open from 5 p.m. to 11 p.m. (no lunch service until further notice). In the case of the United Kingdom all inbound passengers must fill in a passenger locator form and self-isolate for 10 days regardless of the test result. Exchanges must be requested with a minimum of 31 daysprior to th, e interval/week owned. If you booked your vacation with Royal Reservations online or through the Call Center or with an online travel agency, and you have to postpone your trip due to the current circumstances, please contact Royal Reservations or our Call Center for assistance. 10 a.m. to 6 p.m. Char Hut beach service 9 a.m. to 5 p.m. Wednesday to Monday 5 p.m. to 10 p.m., Tuesday night karaoke 5 p.m. to 12 p.m. Royal Express food to go service 2 p.m. to 9:30 p.m. Open 5 p.m. to 11 p.m. Live Mexican music on Tuesday and Thursday. The Royal Sands: 9 a.m. to 6 p.m., weekends 9 a.m. to 5 p.m., theme nights Tuesday and Thursday until 8 p.m. Pacos Tacos restaurant is closed until further notice, however guests may order from the Pacos Tacos menu at Cayo Largo Restaurant. The Gym is open from 7 a.m. to 8 p.m. Lunch is served poolside in Sol and Luna Grill. US Toll Free Number: 1-888-882-9343 Mexico Toll Free Number: 800-681-9246 International: +1(954) 484-6343, US Toll Free Number: 1-888-882-9259 Mexico Toll Free Number: 800 681-9247 International: +1 (954) 485-5279, US & Canada Toll-Free: 1-888-882-9252 Mexico Toll Free: 800-681-9248 International: +1 (954) 485-5109, For members or guests who booked a Royal Resorts stay with Royal Reservations online or through the Call Center or with an OTA. If you have had COVID-19 within three months of your departure for the United States you must show proof of the positive test result and documentation of recovery from a licensed healthcare provider giving you clearance to travel. Open 5 p.m. to 10 p.m., closed Monday. In the Luna Grill location, gourmet pizzas served from 5:30 p.m. to 9 p.m. Classic pizzas from the Bartolos Pizza menu also available for lunch in Luna Grill along with the pool grill snack menu. Heres a rundown of whats available. If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests. (This applies even if their final destination is another country but they are on a connecting flight, which first enters the United States.). . If your country requires a PCR test, this is also available onsite through certified independent laboratories, for a fee of US$100 in Cancun, 2000 Mexican Pesos in The Royal Haciendas (results in 24 hours), or $110 at Grand Residences (results in 52 hours). Sunday Brunch from 8 a.m. to 2 p.m. No lunch service until further notice. Beach and Villa massages are available from 9 a.m. to 5 p.m., reservations required. For members whose travel plans are disrupted within 30 days of the interval/week owned please visit www.ExchangeMyVacation.comfor updates under COVID-19 Program Availability or call Interval Servicing for options. The Spa at The Royal Haciendas is open from 7 a.m. to 9 p.m., spa services from 8 a.m. to 7:30 p.m. Reservations are required. A maximum of two people at a time are permitted in the sauna, steam room and Jacuzzi. Download it from the App Store or Google Play and use it to make reservations, send special requests, check-in and checkout, to obtain the daily activity program and restaurant menus, pay your bill by credit card and much more. If you booked your vacation with Royal Reservations online or through the Call Center or with an online travel agency, and you have to postpone your trip due to the current circumstances, please contact Royal Reservations or our Call Center for assistance. We will do our best to accommodate your needs so that you can still enjoy a wonderful vacation in any of our destinations.. The Open Stay Certificate program is suspended for deposits. They will be able to occupy their units. All information is subject to change at short notice. The PCR test now required by Canada, the United Kingdom, Brazil, Argentina, Chile and Colombia is available at Royal Resorts. Fines may be given for not wearing a mask and if the fine is not paid the offender may face detention for 36 hours. The Open Stay Certificate program is suspended for deposits. Royal Resorts is not responsible for the results. Number of guests permitted: 10 at The Royal Sands in the cardio and weights area and six guests in the stretching room and 8 at The Royal Haciendas. Royal Resorts, through certified independent laboratories, is making convenient COVID-19 antigen testing available at no cost onsite at The Royal Sands, The Royal Islander, The Royal Cancun, The Royal Haciendas, and Grand Residences. Sandwiches and paninis served from 5:30 p.m. to 11 p.m. Bar open until 11 p.m.Live music on Monday from 8:30 to 10:30 p.m. Karaoke on Wednesday from 8:30 p.m. to 10:30 p.m. The Cancun municipal government recently passed legislation making the use of face masks mandatory in public for residents and for visitors. Testing will be carried out at: If you are unable to travel at this time, please refer to the Assistance for Changing Travel Plans section in this Update for your options. If you test positive, Royal Resorts will cover the cost of accommodations and meals from the COVID Recovery Menu for up to 14 days, subject to restrictions below. High-risk groups continue to take precautions and stay at home if possible. La Palapa del Sol from 7 a.m. to 11:30 a.m. La Rotonda Bar for coffees, frappes and pastries from 7 a.m. to 11 a.m. Luna Grill in Phase II, 11 a.m. to 6 p.m. La Rotonda Bar snack menu 11 a.m. to 5:30 p.m. There will be accommodations available at a special Patient Companion Rate for members and guests. Theme nights: Fajitas Night on Saturday, Lobster Night on Sunday, Pasta & Seafood Night on Monday, BBQ on Tuesday, Pizza & Pasta Night on Wednesday, BBQ on Thursday and Shrimp Festival on Friday (live guitar music on all three nights). The member issuing the Owner Loan must call Interval Servicing to make changes. Green light: All activities may resume. Results are available in 24 hours. If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests.You will receive an email from the laboratory,as soon as possible,confirming the day and time of your appointment. We appreciate your patience as the lab is experiencing a high volume of requests and is prioritizing by date of departure. Red light: Do not go out unless strictly necessary. You should receive your COVID-19 test results from the laboratory within 24 hours. The Royal Sands, The Royal Islander, The Royal Haciendas, The Royal Cancun and Grand Residences are open and we look forward to welcoming our members to their home away from home. If you wish to make changes to your Signature Club Reservations, please contact us at:rrsc@royalresorts.com. Arriving members and guests enjoy a wide range of services and amenities at our resorts. If you test positive and do not qualify for complimentary accommodations, a special accommodation rate is available for the quarantine period. You may not take food and drinks on to the beach. No, only members and guests whose country requires a negative COVID Antigen test qualify for free testing. Guests showing symptoms must remain in their room and follow the doctors instructions. Reservations required for Teppanyaki and Shabu-shabu. If you are unable to travel you may use the Internal Exchange program. Royal Resorts is not responsible for the results. The cost of the PCR test at Grand Residences is US$110 and results are ready in 52 hours. Appointments for testing can be made through the Concierge or the Front Desk. Use of masks is now mandatory in public in Cancun, fines apply for non-compliance. You should receive your COVID-19 test results from the laboratory within 24 hours. For members or guests who have an international exchange reservation at Royal Resorts. Additional onsite testing in The Royal Cancun and in The Royal Islander will be available for a fee in case guests cannot make the trip to the Gran Salon at Hacienda Sisal. Download the Royal Resorts App for contactless check-in and much more. Orange light: Non-essential economic activities are now permitted to open at 30 percent capacity. Public beaches are open with social distancing rules and masks are mandatory. If it becomes necessary to redistribute due to high occupancy, rental guests will be moved between our resorts. Open for breakfast 7 a.m. to 11 a.m., lunch 11 a.m. to 5 p.m. and dinner 5 p.m. to 10 p.m. A la carte dinner menu on Saturday, Monday, Wednesday and Thursday. The use of face masks is mandatory in the Activity Center, Kids Club, Spa, resort stores, in elevators and on board the vans used for resort and airport transfers, the inter-resort shuttle and tour buses. Open 5 p.m. to 10 p.m., closed Monday. In The Royal Haciendas: 2000 Mexican Pesos. Download it from the App Store or Google Play and use it to make reservations, send special requests, check-in and checkout, to obtain the daily activity program and restaurant menus, pay your bill by credit card and much more. Free onsite COVID Antigen testing will be conducted in the Gran Salon at Hacienda Sisal at The Royal Sands for guests of all Royal Resorts in Cancun, at the former Real Estate Sales Location right below the Tennis Courts at The Royal Haciendas and in one of the business centers in the lobby of Grand Residences. If you are unable to travel you may use the Internal Exchange program. They are administered by an authorized independent laboratory. The Royal Sands is the most popular of the Royal Resorts in Cancun and has a higher occupancy than its sister resorts, however the distribution of the villas and public areas allows for members and guests to practice social distancing. If you have an international exchange stay reservation at Royal Resorts please contact RCI or Interval International, depending on the company you booked through, for assistance. To help you comply with this new travel ruling and for your convenience, Royal Resorts made COVID Antigen tests available onsite, through certified independent laboratories, at no cost since January 23 at The Royal Sands, The Royal Haciendas and Grand Residences. You can print them at the Royal Market resort store at no charge. You can also scan QR codes in your room, in our restaurants and elsewhere in the resort to find a wealth of digital information including: For further information about the hygiene standards and procedures, please visit the Royal Care Standard website. Royal Reservations has flexible cancellation policies during the whole year that will allow you to modify or postpone your trip at no additional cost when you need to. Tables show the breakdown of cases by municipality, sex and age. Starting January 23, Royal Resorts, through certified independent laboratories, is making convenient COVID-19 antigen testing available at no cost onsite at The Royal Sands, The Royal Haciendas and Grand Residences. Tests are carried out Monday to Saturday from 8 a.m. to 4 p.m. at The Royal Sands and Grand Residences and Wednesday to Friday from 8 a.m. to 4 p.m. at The Royal Haciendas.It is important to note that free testingis for all members and guests staying at Royal Resorts, is one-time only and available to those who have no symptoms. Results are available in 24 hours. Royal Resorts is not responsible for the results. It is important to note that free testingis for all members and guests staying at Royal Resorts, is one-time only and available to those who have no symptoms. Results are available in 24 hours. Royal Resorts is not responsible for the results. Open daily for breakfast, lunch and dinner from 7 a.m. to 10 p.m. Theme Nights: Saturday: Taco & Fajita Night, Sunday: Prime Rib Night, Monday: Lobster Night, Tuesday: Shrimp Festival, Wednesday: Pasta & Seafood Night with live music, Thursday: Caribbean Night with live music, Friday: Mexican Night with live music. If you are staying at Grand Residences, this policy also applies. For flights departing to destinations that require a negative test, airlines must confirm the negative test result for all passengers or documentation of recovery before they board. https://qroo.gob.mx/sesa/nuevo-coronavirus-covid-19, https://www.guestassist.mx/portal/en/Covid-19.php, https://www.travelandleisure.com/travel-news/visiting-cancun-mexico-coronavirus. The PCR test now required by Canada, the United Kingdom, Brazil, Argentina, Chile and Colombia is also available onsite at The Royal Sands, The Royal Haciendas and Grand Residences through certified independent laboratories, at a cost of US$100-$110 per person. Test results within 24 hours. Royal Resorts is not responsible for the test results. If you test positive for COVID-19 you will have to self-isolate in a room or suite in a designated area of the resort. * Gran Salon at Hacienda Sisal Monday to Saturday from 8 a.m. to 3 p.m. for Cancun guests The online shopping service is also available with villa delivery service from 8 a.m. to 8 p.m. Open from 9 a.m. to 5 p.m. at The Royal Sands and The Royal Cancun. Reservations for onsite testing are required with 24 hours notice. El Conquistador is open from 5:30 to 11 p.m. (closed Saturday). Royal Resorts is open and welcoming members and guests with new health and safety measures. We are following guidelines issued by the Quintana Roo State Government and trying to keep within the recommended occupancy limits, which are now at 60 percent. We urge all members and guests to wear their face masks, wash or disinfect their hands as often as possible, and take all precautions recommended by public health officials. The PCR test now required by Canada, the United Kingdom, Brazil, Argentina, Chile and Colombia is available at Royal Resorts. The Royal Sands: 9 a.m. to 6 p.m., weekends 9 a.m. to 5 p.m., theme nights Tuesday and Thursday until 8 p.m. The use of a face mask, social distancing, frequent hand washing, use of hand sanitizer and repeated cleaning of surfaces in the workplace and at home apply at all times. For reference, we have divided it into subsections, use the tabs to find what you need. It is important to note that free testing is for all members and guests staying at Royal Resorts, is one-time only, and available to those who have no symptoms. Members may be offered the opportunity to move but it is optional. La Palapa del Sol from 7 a.m. to 11:30 a.m. La Rotonda Bar for coffees, frappes and pastries from 7 a.m. to 11 a.m. Luna Grill in Phase II, 11 a.m. to 6 p.m. La Rotonda Bar snack menu 11 a.m. to 5:30 p.m. We are in close contact with the authorities in order to comply with all health and sanitization standards. An authorized independent laboratory administers the test and you will have to ask your health insurance provider about coverage. If you have had COVID-19 within three months of your departure for the United States you must show proof of the positive test result and documentation of recovery from a licensed healthcare provider giving you clearance to travel. For flights departing to destinations that require a negative test, airlines must confirm the negative test result for all passengers or documentation of recovery before they board. The antigen nasal swab test is available at your resort at no cost. We will do everything we can to make you feel comfortable and safe. Archaeological sites are open in Quintana Roo and Yucatan, including Tulum, Coba, Muyil, San Gervasio, Chichen Itza, Uxmal and Ek Balam. The PCR test now required by Canada, the United Kingdom, Brazil, Argentina, Chile and Colombia is also available onsite at The Royal Sands, The Royal Islander, The Royal Cancun, The Royal Haciendas and Grand Residences through certified independent laboratories, at a cost of US$100-$110 per person. Open air-public spaces may operate as normal and public spaces indoors may reopen with reduced capacity and taking all the necessary precautions. Yes, in the case of travelers bound for the US, children aged two and above must be tested before departure. Heres a rundown of whats available. If you already have a reservation for your test at The Royal Sands but wish to be tested at The Royal Islander or The Royal Cancun, please make a new reservation using the appropriate links. If you are unable to travel you may use the Internal Exchange program. Results are available within 24 hours. The police are now enforcing the new law and there are penalties for infractions. A similar law is now in effect in Tulum municipal district and police have detained several people for not wearing a face mask. The antigen nasal swab test is available at your resort at no cost. Results are available within 24 hours. If your country requires a PCR test, this is also available onsite at The Royal Sands and The Royal Haciendas through certified independent laboratories, at a special rate of US$100, US$110 at Grand Residences. * Grand Residences Monday to Saturday from 8 a.m. to 4 p.m. Reservations are required for onsite testing.. The Mexican authorities continue to be extremely vigilant and have taken steps to protect lives and contain and prevent the spread of the virus while also gradually reopening the economy. In the yellow light stage hotels and resorts are permitted to operate at 60 percent occupancy and restaurants can open at 60 percent of their capacity. Open for breakfast 7 a.m. to 11 a.m., lunch 11 a.m. to 5 p.m. and dinner 5 p.m. to 10 p.m. A la carte dinner menu Saturday, Sunday, Wednesday and Friday. Starting May 10, 2021, a new lab will be providing the service at The Royal Sands. * Onsite testing is only available for guests who have no symptoms. US Toll Free Number: 1-888-882-9343 Mexico Toll Free Number: 800-681-9246 International: +1(954) 484-6343, US Toll Free Number: 1-888-882-9259 Mexico Toll Free Number: 800 681-9247 International: +1 (954) 485-5279, US & Canada Toll-Free: 1-888-882-9252 Mexico Toll Free: 800-681-9248 International: +1 (954) 485-5109, For members or guests who booked a Royal Resorts stay with Royal Reservations online or through the Call Center or with an OTA, Royal Reservations has flexible cancellation policies during the whole year that will allow you to modify or postpone your trip at no additional cost when you need to. For members whose travel plans are disrupted, Please use the online internal exchange program at, or call 1-800-930-5050 (US & Canada), 800-099-0486 (Mexico) or 954-485-5400 (All Other Countries), https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html, https://www.cdc.gov/quarantine/fr-proof-negative-test.html. Use of masks is now mandatory in public in Cancun, fines apply for non-compliance. Beach and Villa massages are available from 9 a.m. to 5 p.m., reservations required. Private trips and airport transfers are available. Some drugstore chains are offering a cheaper COVID-19 test however, you would have to go and stand in line with the risks and delays that this may entail. In The Royal Haciendas: 2000 Mexican Pesos. If you are unable to travel at this time, please refer to the Assistance for Changing Travel Plans section in this Update for your options. It is important to note that free testingis for all members and guests staying at Royal Resorts, is one-time only, and available to those who have no symptoms. The Royal Market is open daily from 7 a.m. to 10 p.m. at the Cancun resorts and from 7 a.m. to 10:30 p.m. at The Royal Haciendas. Arriving members and guests enjoy a wide range of services and amenities at our resorts. The Royal Sands, The Royal Islander, The Royal Haciendas, The Royal Cancun and Grand Residences are open and we look forward to welcoming our members to their home away from home. All information is subject to change at short notice. If you already have a reservation for your test at The Royal Sands but wish to be tested at The Royal Islander or The Royal Cancun, please make a new reservation using the appropriate links. (This applies even if their final destination is another country but they are on a connecting flight, which first enters the United States.). For reference, we have divided it into subsections, use the tabs to find what you need. Sunday Brunch from 8 a.m. to 2 p.m. No lunch service until further notice. We will always make sure that existing occupancy allows ample space for members and guests to enjoy their vacation and respect social distancing. Royal Care Standard policy and the instructions issued by the health authorities. Exchanges must be requested with a minimum of 31 daysprior to th, e interval/week owned.
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